At colourhe, we believe that online casino gaming should be a source of entertainment — not stress or hardship. This page outlines our commitment and the tools we provide to help you stay in control.
All these tools can be activated directly from your account settings — no need to contact customer support.
Set daily, weekly or monthly deposit limits to control how much money you add to your account. These limits take effect immediately once saved.
Set the maximum loss amount you are comfortable with over a given period. Once this limit is reached, your account will be blocked from placing additional bets.
Limit your daily playing session time. You will receive a reminder when the time limit is approaching, so you can make a conscious decision.
Take a break from the platform for 24 hours, 72 hours, or one week. During this period, login and wagering are not permitted — your account is fully locked.
A stricter option — close your account for 1 month, 6 months, 1 year or permanently. Self-exclusion cannot be reversed during the set period.
Disable promotional notifications and bonus offers if you feel they tempt you to play more than you should. This setting can be changed at any time.
Online casino games can be an enjoyable form of entertainment when approached in a healthy way. Problems arise when a person starts playing not for fun, but out of stress, to escape problems, or in hopes of "solving" financial troubles through wins.
Colourhe does not treat responsible gaming as merely a corporate rule to comply with. For us, it is part of how we operate with integrity. Players who game in a healthy, controlled manner are satisfied players — and player satisfaction is the foundation of a sustainable business.
That is why we invest in developing easy-to-use self-control tools, train our support team to identify warning signs, and actively encourage players to use these tools before problems arise — not after.
We don't manipulate you into playing longer
No pushy messages, no unfair "limited-time" offers.
Providing effective self-control tools
Deposit limits, cool-off periods, and self-exclusion are available 24/7.
Strictly enforcing the 18+ age requirement
Mandatory KYC ensures no underage players can access the platform.
Providing assistance to players who need support
Our support team is trained to assist with empathy, not judgment.
Transparent about odds and probabilities
Each game's RTP is clearly displayed. Wins are not guaranteed.
Not everyone who plays at a casino has a gambling problem. But it is important to know where the line is.
All responsible gaming tools at colourhe are self-accessible without needing to contact customer support. Just follow these simple steps:
Use the Login button at the top of the website or open the colourhe app on your mobile device.
Click your profile icon in the top right corner, then select "Settings" or "Account Controls" from the dropdown menu.
You will see a list of all available self-control tools — deposit limits, loss limits, time limits, cool-off periods, and self-exclusion.
Enter a value or duration that suits you. Deposit and loss limits can be adjusted; self-exclusion cannot be reversed during the active period.
Settings take effect immediately. You will receive a confirmation email as a record. Check your email to ensure the settings have been saved successfully.
Control how much money you can deposit into your account within a set period.
A temporary break from the platform to give yourself space to think.
Temporary account closure for players who need a more serious break.
Seeking help is a sign of strength, not weakness. colourhe is here to help, and our support team is trained to guide you in the right direction.
Our support team is ready to help you activate limits, understand your options, or simply talk through your concerns. No question is too small or too big.
If you feel you need professional support, the colourhe support team can provide guidance on problem gambling assistance organisations operating in Malaysia that can be contacted confidentially.
Problem gambling often affects the entire family. If you are a family member or friend of a player who is struggling, colourhe can provide guidance on how to help effectively.